Privacy Policy & Terms of Service
Our transparent commitments regarding personal information, student rights, and conditions for using A Level Tutoring services by Times Edu.
This Privacy Policy describes how Times Edu Joint Stock Company ("we," "us") collects, uses, and protects your personal information when you visit giasualevel.com or use our A Level tutoring services. We are committed to safeguarding your privacy and complying with Vietnamese data protection regulations.
Information We Collect
When you interact with our services, we may collect the following types of information:
1.1 Information you provide directly
- Registration details: Parent name, student name, phone number, email, address, current school, study program (A Level / IGCSE / IB), grade/year
- Academic information: Mock test results, subject grades, knowledge gaps, learning goals, past transcripts (if you provide them)
- Payment information: Bank transfer details (only when you make a payment — we do not store credit card numbers)
- Communications: Messages you send us via forms, chat, email, Zalo, or hotline
1.2 Information collected automatically
- Technical data: IP address, browser type, device, operating system, access time
- Usage data: Pages viewed, time on site, links clicked, search keywords
- Cookies & tracking pixels: See Section 4 below for details
We do NOT collect the following information
We never request or collect national ID numbers, household registration details, full bank account information, your passwords on any other platform, or personal medical information unrelated to learning.
How We Use Information
We use your information for the following purposes, and only these purposes:
We do NOT use your information to: sell to third parties, send spam, advertise beyond the scope of educational services, or any other commercial purpose not listed above.
Cookies & Tracking Technologies
The website giasualevel.com uses cookies and similar technologies to improve your experience. Cookies are small files stored on your browser.
3.1 Types of cookies we use
- Essential Cookies
- Necessary for the website to function (e.g., maintaining sessions, remembering language preferences). Cannot be disabled.
- Analytics Cookies
- Google Analytics helps us understand how users interact with the website. Data is anonymized.
- Marketing Cookies (Advertising)
- Meta Pixel, Google Ads — help display relevant ads to people interested in our services. Only active with your consent.
- Third-party Cookies
- When you share content via Facebook or Zalo, these platforms may place their own cookies according to their policies.
3.2 Managing cookies
You can reject or delete cookies through your browser settings. However, some website features may not function properly if you disable essential cookies. You can also use the cookie banner on your first visit to adjust your preferences.
Third-party Sharing
We do not sell, trade, or rent your personal information to any third party. However, in specific cases, information may be shared with:
- Technology service providers — Google Workspace (email & documents), Zalo (messaging), payment platforms. These providers have their own privacy policies and are contractually bound to protect data.
- Times Edu tutors — necessary academic information (grades, knowledge gaps, goals) is shared with the tutor directly teaching your child, to ensure personalized instruction quality.
- Legal authorities — only when formally required by competent authorities under Vietnamese law.
Data Security
We implement appropriate security measures to protect your information:
- SSL/TLS encryption (HTTPS) across all pages
- Student data stored on enterprise-grade secure servers
- Only authorized personnel have access to student information
- Role-based access control
- Regular encrypted data backups
- Staff information security training every 6 months
While we implement reasonable measures, no system can guarantee 100% security. In the event of a security breach affecting your data, we will notify you within 72 hours and report to the relevant authorities as required by law.
Your Rights
Under Vietnamese law and international data protection standards, you have the following rights:
- Right of access — request a list of personal information we hold about you
- Right to rectification — request correction of inaccurate information
- Right to erasure — request deletion of personal data (except where required by law to retain)
- Right to object — object to processing of your information for marketing purposes
- Right to restrict processing — request limitations on how we process your information
- Right to data portability — request your data in a machine-readable format
- Right to withdraw consent — withdraw any consent you have previously given
To exercise any of these rights, please contact us at privacy@timesedu.vn or call 0362 038 998. We will respond within 15 business days.
Child Protection
Our services cater to students aged 14 and above (IGCSE, A Level). For students under 18:
- Service registration must be completed by a parent or legal guardian
- We collect only the minimum information necessary to provide our services
- Academic information is shared only with the parent and the student's assigned tutor
- Parents have full authority to request access to, correction, or deletion of their child's information
Policy Changes
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. When significant changes occur, we will:
- Post the new version on this page with a clear update date
- Notify current students via email (if the change affects their rights)
- Request renewed consent if the change is material
Continued use of our services after the policy is updated constitutes your acceptance of the changes.
These Terms of Service ("Terms") govern the legal relationship between Times Edu Joint Stock Company ("Times Edu," "we") and students / parents ("you," "the student") when using our A Level tutoring services. By registering for or using our services, you agree to comply with these terms.
Services Provided
Times Edu provides the following educational services:
- 1-on-1 or small group tutoring for Cambridge CAIE A Level and Edexcel International A Level subjects
- Personalized A Level study roadmap consulting
- UK admissions test preparation (MAT, STEP, BMAT, UCAT, TMUA, TSA, LNAT, ELAT)
- UCAS consulting & Personal Statement support
- Mock interview preparation for Oxbridge and UK Top 20 universities
- Mock tests & marking according to Cambridge/Edexcel mark schemes
- Study materials, past papers, and revision resources
Services NOT included
We do not sit exams on behalf of students, write Personal Statements for students, guarantee 100% admission to any specific university, or provide visa services or study-abroad services unrelated to education.
Registration & Payment
3.1 Registration process
- Book a free consultation via hotline, website form, or Zalo
- Attend a 45-60 minute needs assessment session
- Receive a tailored package proposal with detailed pricing
- Sign a service agreement (or confirm in writing for online registration)
- Pay tuition via your preferred payment method
- Schedule lessons with your assigned tutor
3.2 Payment methods
We accept the following payment methods:
- Bank transfer (VND, USD)
- Cash at our Landmark 81, Linden Residences (HCMC) or Century Tower (Hanoi) offices
- E-wallets (MoMo, ZaloPay, VNPay)
- Installment payments (for long-term packages — by arrangement)
All payments are confirmed with an official VAT invoice within 7 business days.
Student Obligations
To ensure maximum learning effectiveness, students agree to:
- Attend sessions on time and according to the agreed schedule
- Complete assignments and assessments assigned by the tutor
- Provide at least 24 hours' notice for cancellations or reschedules
- Maintain respectful communication with tutors and staff
- Not record, copy, or share proprietary teaching materials without permission
- Not use our services for any purpose other than personal education
Tutoring Team
Times Edu is committed to providing the highest quality tutors:
- All tutors hold at minimum a Bachelor's degree (First Class or Upper Second) in a relevant field
- Every tutor completes 40 hours of internal training on A Level teaching methodology
- Tutors are assigned based on subject expertise, student level, and learning style compatibility
- We do not assign tutors to subjects outside their core specialization
If a parent or student is not satisfied with the assigned tutor, a free tutor switch is available within the first 2 weeks — no explanation required.
Refund Policy
6.1 "First 2 Weeks" guarantee
Within the first 2 weeks after the first session, if a parent is not satisfied with the teaching quality, we will:
- Switch tutors for free, or
- Refund 100% of tuition for unused sessions
No explanation required. The first assessment session is always free and is not counted toward this guarantee.
6.2 After the first 2 weeks
- Tuition for completed sessions is non-refundable
- Tuition for unused sessions may be refunded minus a 10% administrative fee
- Refunds are processed within 3-5 business days via bank transfer
Cancellation & Rescheduling
- Students must provide at least 24 hours' notice for cancellations. Sessions cancelled without notice will be charged normally.
- Sessions cancelled by the tutor will be made up free within the following week.
- In case of extended illness or force majeure, contact us to arrange a session freeze (up to 30 days).
Limitation of Liability
- A Level Tutoring commits to delivering the highest quality teaching possible.
- However, we do not guarantee any specific exam result. Results depend on many factors including student effort, preparation time, and exam conditions.
- We are not liable for outcomes related to university admissions decisions, as these are made solely by the admitting institution.
- Our total liability shall not exceed the amount of tuition fees paid for the current service period.
Intellectual Property
- All teaching materials, worksheets, revision guides, and past paper compilations created by Times Edu are our intellectual property.
- Students may use these materials for personal study only.
- Copying, distributing, uploading, or reselling our materials is strictly prohibited.
- Recording tutoring sessions requires prior written permission.
Dispute Resolution
In case of any disputes arising from these Terms:
- Step 1: Contact our Academic Director directly to seek a mutually satisfactory resolution.
- Step 2: If unresolved, submit a formal complaint to legal@timesedu.vn — we will respond within 15 business days.
- Step 3: If still unresolved, disputes shall be settled at the competent court in Ho Chi Minh City, Vietnam, under Vietnamese law.
Contact our Legal Team
If you have any questions about our Privacy Policy, Terms of Service, or wish to exercise your data rights, we're here to help.